This page answers the most common questions about Package Tracker. If you can’t find what you need here, write to us.
1. Contact
- Provider
- Starthrop Dynamics, Unipessoal Lda
- Languages
- We reply in Portuguese and English.
To help us help you faster, include the tracking number concerned, your device (iPhone, iPad, Android or browser) and what happened. We will never ask for your password.
2. Tracking a parcel
Paste the tracking number in the app or at package-tracker.starthrop.com. The shop and the description are optional.
Each step appears when the carrier records it. If there is no automatic source for that carrier yet, the app says so instead of making up a status.
3. The parcel isn’t moving or the status looks wrong
We show what the carrier publishes about the shipment, and nothing more. If that information is late, wrong or missing, Package Tracker shows what exists.
Delays, lost parcels and damage are handled by the carrier or the shop you bought from. We are not a carrier and cannot change a parcel’s route.
4. Account: it’s optional
You can use Package Tracker without an account: your parcels are linked to your device. If you clear the app’s data, you lose access to them.
With a free account, your history is kept and you can get it back on another device. Sign in with email and password, or with Google or Apple.
5. Status alerts
The app can let you know when the status of a parcel you follow changes. You can turn these alerts on or off in your device’s notification settings.
6. Voluntary contributions
Package Tracker is free and has no ads. If you wish, you can contribute in the app. A contribution is a one-off, voluntary payment: it unlocks nothing, gives no advantages and is not a subscription.
The store where you contribute (App Store or Google Play) is the one that charges you, and refunds are requested from that store. The Terms of Service explain everything.
7. Old plans (Basic and Plus)
They stopped being sold on 21 October 2026, and the service is now free for everyone. The period you already paid for is honoured to the end. If the store still shows renewal switched on, you can cancel it there: App Store or Google Play.
8. Deleting your account
In the app, open Profile and choose Delete account. If you can no longer use the app, write to support@starthrop.com from your account’s email address. What is deleted and what is kept is on Delete your account.
Deleting your account does not cancel an old plan: that is done in the store.
9. Have the previous app?
The previous version of this app keeps working and shows a notice asking you to install the new Package Tracker. For questions about it, use this same contact.
10. Privacy and terms
What data we process, why and for how long is in the Privacy Policy. The rules of use are in the Terms of Service.