Delete your Átrio account

Last updated: October 11, 2026

You can delete your account and your data at any time, even if you no longer have the app installed.

In the app

• Open Átrio and sign in with your email.
• Tap your name at the top to open "Your account".
• Under "Delete account", tap "Delete my account" and confirm.

On the web (without the app)

• Open Átrio on the web (button below) and sign in with your email; you will receive a code.
• Go to "Your account" › "Delete account" and confirm.

If you cannot sign in, write to info@starthrop.com from the account's email address; we will verify your identity before deleting.

What happens

• The following are deleted immediately: the account, the documents sent and received, the history, the notices, the sessions, and the installations on your devices.
• The record of payments is kept, without your identification data, for 10 years, as a legal obligation (Código do IRC, artigo 123.º, n.º 4 — Portuguese Corporate Income Tax Code, Article 123(4)).
• Database backups are replaced in the normal cycle (daily ones after 30 days; those taken at each service update, by the next 10) and are not used for any other purpose.
• If you have a service in progress, it is interrupted.