Support

Write to us at support@starthrop.com. We reply in Portuguese and English.

Restore your purchase

New phone or reinstalled the app? Open Combinado and tap “Restore purchase” (on the subscription screen or in Settings), with the same store account you subscribed with. If you have a Combinado account, the subscription is also linked to it.

Cancel your subscription

Subscriptions are managed in the store: App Store or Google Play. Even without a subscription you can still view, complete, collect and export what you’ve recorded.

Moving to a new phone

With an account: install Combinado on the new phone, go to Settings › “Create an account or sign in” › “I already have an account” and sign in with your email and the code we send you. Your data comes back.

Without an account: your data comes with your system backup (iCloud or Google). For your own copy, use Settings › “Export everything” and, on the new phone, “Import a copy”.

Deleting your data

This phone only: Settings › “Delete data on this phone”. If you have an account, the cloud copy stays and this phone signs out.

Your account and the cloud: Settings › “Delete account and cloud data”. Your phone keeps its data. More details on deleting your account.

Neither can be undone. Without an account, Starthrop has no copy of your data.

Usage statistics

They are anonymous, are only sent if you agree, and can be changed in Settings › “Anonymous usage statistics”. Learn more in the privacy policy.

Price

Full access without paying for 15 days from your first job, no card needed. Then €1.99 a month to keep adding new jobs, renewed monthly. What you’ve recorded always stays available.