Delete your account

How to delete your Combinado account and the data stored in the cloud.

In the app

Open Combinado and go to Settings › “Delete account and cloud data”. Type DELETE to confirm.

What is deleted

Your account, your profile (email, name, phone number and address), your sessions and all synced data: activities, jobs, people and contact details, agreements, charges, payments and notes. Also the link between your subscription and the account.

What stays

The data on your phone, until you delete it in Settings › “Delete data on this phone” or uninstall the app.

Your store subscription: deleting the account does not cancel it. Cancel it in the App Store or on Google Play.

A record, with no personal data, that the deletion happened. Anonymous usage statistics identify no one and are deleted after 180 days.

When

Immediately. Our hosting provider’s backups are gone within 3 days.

Delete data without deleting your account

You can clear data without deleting your account. Changes you make on your phone reach the cloud at the next sync.

A person’s contact details: open the person, tap “Edit details” and clear the phone number, email, address or notes. Only the name is required. Past jobs keep the address where they took place.

Scheduled jobs: “Cancel” › “Cancel job”. The job stays in your history as cancelled. If it is part of a repeating agreement, choose “Stop repeating” so there are no further jobs.

Payments: in the job, tap “Void” next to the payment. It is struck through and no longer counts.

Activities: in Settings, open the activity and tap “Archive”. It is no longer offered; its history stays.

Usage statistics: in Settings, turn off “Anonymous usage statistics”.

Everything on this phone: Settings › “Delete data on this phone”. If you have an account, the cloud copy stays and this phone signs out.

For now, the app can’t delete a whole job or person. To do that, write to support@starthrop.com from your account’s email address and tell us what you want deleted. We confirm by replying to that email and delete those records from the cloud, without deleting your account.

Can’t use the app?

Write to support@starthrop.com from your account’s email address with the subject “Delete account”. We confirm the request by replying to that email and delete the account and its cloud data.